Support
Stuck on a route, or something not working? Start here — and if you still need us, we'd love to help.
We're a tiny studio, and a real person reads every message.
Email us
We read every message and usually reply within two days. Tell us your device (for example, iPhone 15) and iOS version, and what happened.
Restore purchases
Open Settings → Lumear Plus → Restore on the device signed in to the same App Store account you purchased with.
Common questions
Do I need an account to play?
No. The daily puzzle is free and works without signing in. Your streak and progress live on your device, and can sync via iCloud if you turn it on.
How does scoring work?
Each round is scored on the number of moves you make — fewer components placed means a higher score. There is no timer and no pressure; take as long as you like.
What is The Beacon?
The Beacon is your streak, drawn as a growing column of light. Every day you solve all three rounds adds a bright ring; partial days are dimmer, and skipped days leave a quiet gap.
What does Lumear Plus include?
Plus opens the full archive of past puzzles and the complete history of your Beacon, plus practice mode, hints, and slowed-down solution replays. The daily three rounds are always free.
How do I restore my subscription?
Open Settings → Lumear Plus → Restore on the device signed in to the same App Store account you purchased with.
I think I found a bug. What do I do?
Email us with your device model and iOS version and a short description. Screenshots help. We read everything and usually reply within two days.
Manage or cancel your subscription
Lumear Plus is billed by Apple, so you manage it in iOS Settings: tap your name at the top, then Subscriptions, then Lumear. You can switch tier or cancel there. A lifetime unlock is a one-time purchase and never renews.
Your data and privacy
Lumear has no account and no server. Your play history, streak, and stats live only on your device, so to remove everything you simply delete the app. Our privacy policy has the full picture.